Policies and Procedures
At Salubrious Massage it is our intention to provide our guests with professional and therapeutic services in a relaxing and friendly environment. We tailor each treatment to your individual needs. In our commitment to provide a unique and outstanding experience to all of our clients, and out of consideration of our staffs time, we have adopted the following policies.
Arrival to Your Massage Session
Please arrive 10-15 minutes prior to the scheduled starting time. This allows you time to fill out paperwork, use the restroom, talk to the therapist about your needs, and prepare for the service. All sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. We strongly believe that your time is as valuable as ours is. With that in mind we make every attempt to be ready for your appointment at the scheduled time.
Late Arrival Policy
All sessions have a specific time schedule. Therefore, we regret that late arrivals may not receive time extension of scheduled appointments. In special cases, and when our schedule will allow, we MAY be able to accommodate a partial or full appointment. This will be at our discretion and ONLY with proper, advanced notification of your late arrival.
No Show Policy
Here at Salubrious Massage we understand that unanticipated events occur in everyday life. Unforeseen events such as car problems, business meetings and children's illnesses are a few reasons why one might consider canceling a massage appointment. However, we ask that you please call if you cannot keep your appointment. Clients who miss their appointment without giving any prior notification may be forced to surrender their voucher or be charged in full for the scheduled service.
Cancelation Policy and Fees
Your appointment time is reserved exclusively for you! We value your business and ask that you respect the scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours notice are subject to cancellation fee of $50 or a surrender of voucher. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize that the time of our clients and staff are valuable and have implemented this policy for this reason. When you miss an appointment with us, our therapist not only lose your business, but also the potential business of other clients who could have scheduled an appointment the same time. Additionally our staff may be working in an "on call" status and may have traveled to the office specifically for your service. For these reasons we are obligated to compensate our staff for their time.
Reservations
In order to help ensure that you obtain your desired appointment time, we recommend scheduling as far in advance as possible to ensure availability. Nothing is required to reserve your appointment, and you will receive a reminder call or text the day before your appointment. Should you need to reschedule please refer back to the cancellation policy.
Scope of Practice
Massage therapy is a practice in which the practitioner applies manual techniques, and may apply adjunctive therapies with the intention of positively affecting the health and well-being of the client. Licensed massage therapists do not diagnose or prescribe for medical conditions. Our therapists may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternate for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.
Respect for Client Needs & Boundaries
Our massage therapist is happy to adjust pressure, temp, musical volume, work longer in an area or move on if you request it. A client may choose to leave on as much clothing as needed for comfort, refuse any massage methods or stop the massage at anytime. The client will always be modestly draped. Only the area being massaged will be undraped. Sexual interaction or discussion of any kind between the client and therapist is NEVER appropriate.
Confidentiality & Conversation
We treat all client visits and conditions as confidential. As such we will not discuss your visit with anybody outside of our staff without your expressed permission. You can choose to talk or not talk during the massage, conversation will be guided by the clients direction.
Existing & New Medical Conditions
It is the responsibility of the client to: keep the massage therapist informed of any medical treatment currently being taken, to provide written permission from the physician that the massage may be continued and inform the therapist of any changes in health. For clients undergoing chemo and radiation therapies please note that we require a doctors note that states the doctor is aware of and agrees to the desired treatment.
If you have any questions on the above information, please direct them to us at (864)-450-7017 or Salubriousanderson@gmail.com.